Refund policy

Returns and refunds

Changed your mind

You have 14 days from the day your order arrives to tell us you'd like to return it, and a further 14 days to send it back. Items must come back unworn and unwashed, with any tags still attached, in a condition we could reasonably sell again.

To start a return, email earthjacket@outlook.com with your order number. We'll confirm the return address before you send anything — please don't post items back without hearing from us first.

Return postage is at your own cost unless the item is faulty or we sent the wrong thing. We'd recommend a tracked service; until it reaches us, the parcel is your responsibility.

Once we've received and checked the item we'll refund you within 14 days, to the payment method you used. That includes standard outbound postage, though not any upgrade to a faster service.

Faulty, damaged or wrong item

Everything is made to order, and occasionally a print or a garment isn't right. If that happens, email earthjacket@outlook.com within 30 days with your order number and a photograph of the problem. We'll replace it or refund you in full, including postage both ways. You won't be asked to pay to return a faulty item.

This doesn't affect your statutory rights under the Consumer Rights Act 2015.

A note on made-to-order

Each piece is printed for you once you order, so nothing sits in a warehouse waiting. It means a few days longer to reach you, and it means we can't offer exchanges directly — if you need a different size, return the original and place a new order.